Frequently Asked Questions

Ordering and Design Process

1. How do I get a price quote?

To receive a personalized price quote for custom fraternity and/or sorority shirts, please fill out our custom design form. Our team will then contact you with the next steps.

2. How do I place an order?

You can easily start the order process on our website in one of three simple ways:

Requesting a custom design.

3. How do I start a proof?

Begin by selecting a design from our extensive collection that best fits your style. From there, you can specify any modifications or customizations you desire to make the design uniquely yours before submitting. If you prefer a completely custom approach, simply upload and submit your own design

Our team will then work closely with you to ensure that everything meets your specifications before moving forward with production.

4. Does requesting an art proof cost money?

When you place an order with us, your art proof is always free of charge.

5. How long does it take to receive an art proof once I’ve sent in my request?

Typically, you will receive an art proof within 1-2 business days after submitting your request.

If you are requesting a custom design, please allow a little extra time for us to perfect your unique specifications (our business hours do not include weekends, so these days are not included in the turnaround time).

6. Can I place an order if I’m not with a Greek organization?

Absolutely! You don’t need to be part of a Greek organization to order from us. We’re excited to create custom designs for your business, club, school or any other organization or event.

Simply send us your ideas, and we’ll help bring them to life on the perfect shirts for your needs!


Product Options and Customization

1. What kind of printing does Metro Greek offer?

We primarily offer screen printing, but also embroidery and heat transfers. 

2. Can I get a specific shirt that I don’t see on the site?

If you’re looking for a specific design that you don’t see on our website, please contact us! We can order almost any shirt style you may think of.

3. Can I order shirts with the same design in different colors and styles?

Yes, you can order multiple colors and mix-and-match styles, like long sleeves and tank tops, with the same design.

4. Can custom names and/or numbers be incorporated into my design?

Yes. Specify the names and numbers when submitting your order.

5. Can I customize the premade designs on the site?

Yes! All designs on our site can be customized. You can change colors, text and graphics when submitting your request.


Pricing, Payments and Orders

1. How are your prices calculated?

Our prices are based on your order size, garment style and your chosen design. Designs with more colors and more printed areas (front, back, sleeve, etc.) will be slightly more expensive.

Once you receive an art proof, we’ll provide pricing info. If you have a design you’d like priced, we can provide an estimate ahead of time. However, final pricing may change depending on the factors mentioned above.

2. How do I pay?

We can process payment in one of two ways:

  • Bulk order via direct invoice (if you have sizes and payment ready)
  • Individual order via order link (this process incurs an additional convenience charge added to the price per shirt)

With either method, shipping will be in bulk to one location. We do not offer individual shipping at this time.

When you’re ready to place your order, we can either send an invoice if you have sizes finalized and payment, or we can send you a personal link for you to share with your group or organization. From there, you and your organization’s members can individually order the quantity and sizes needed. You can also add multiple garments to your order, like sweatshirts or other apparel.

Not only does this link show you your art proof, but it also provides:

  • The submission deadline for printing
  • Your order status
  • Garment size and color options
  • The price per garment
  • Shipping information
  • Submitted sizes and quantities from chapter members

You’ll have a time limit to finalize and submit your order based on the date you need your order delivered. After that date has passed, you’ll no longer be able to make purchases for your order. Once the deadline passes, we’ll begin processing the order.

3. When will I receive my order?

Typically, you’ll receive your order within two weeks of placing it. This timeline can vary depending on your location and order size.

4. Where can I send a check? Who do I make it out to?

Checks can be made out to Metropolis Graphics and mailed to 2313 Silver Star Road, Orlando, FL, 32804.

5. Do you accept purchase orders?

Yes, we gladly accept purchase orders through educational institutions. Simply provide us with a copy of the purchase order so we can initiate your order process.

Payment will be due within 30 days of receiving your order, ensuring everything is in place for a smooth transaction.


Shipping and Returns

1. How much is shipping?

Shipping costs vary based on order size and delivery location. For more information on shipping costs, contact us.

2. How are items shipped?

Items are shipped via USPS or UPS. You’ll receive a tracking number once your order has shipped so you can track its journey to you.

3. Can I rush my order?

Yes, rush options are available. Please contact our team to confirm availability and pricing for expedited production and shipping.

4. Do you individually ship?

Currently, we do not offer individual shipping options. All orders are shipped in bulk to a single location to streamline processing and delivery.

If you have specific shipping needs, please contact us to discuss potential alternatives that may accommodate your requirements.

5. What is your return policy?

Due to the custom nature of our service, returns are only accepted for items that are defective or differ significantly from your order specifications.

6. What if my order comes damaged or incorrect?

If your order arrives damaged or incorrect, please report it to our customer service team by calling us at 407-740-5455 so we can arrange a replacement or correction.


Customer Support

1. What are your customer service hours?
  • Monday: 9 AM–5:30 PM
  • Tuesday: 9 AM–5:30 PM
  • Wednesday: 9 AM–5:30 PM
  • Thursday: 9 AM–5:30 PM
  • Friday: 9 AM–5:30 PM
  • Saturday: Closed
  • Sunday: Closed
2. Are you Greek-licensed?

Yes, Metro Greek is an officially licensed provider of Greek apparel. This ensures that all designs adhere to the respective organization’s branding guidelines.

Still have a Question?

We’re here to help! Don’t hesitate to call or email us with any questions you might have. Our team is eager to provide the answers and assistance you need.

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