Frequently Asked Questions
Does requesting an art proof cost money?
If you are planning on placing a shirt order with us, all art proofs are free of charge.
How long does it take to receive an art proof once I’ve sent in my request?
Typically, you should expect to have an art proof within 1-2 business days of submitting your request. If you are requesting a custom design, the turnaround time may be a bit longer. Keep in mind that we are closed on the weekends. Those days are not factored into this time frame.
Can I place an order if I’m not with a Greek organization?
Of course! We’d be more than happy to create a design for you, your business, club, school, or for any other purpose that you might need shirts! Feel free to send us your ideas!
What is the minimum order size?
24 shirts is the minimum order size required.
Can I get a specific shirt that I don’t see on the site?
If you’re looking for a specific shirt that you don’t see on our website, please feel free to contact us about it! We are able to order almost any shirt style that you may think of. However, there are certain materials that are not suitable for printing.
Can I order multiple shirt colors?
Yes. As long as your design remains the same on each shirt color, you are more than welcome to order more than one color.
Can I order multiple shirt styles?
Yes. You can mix and match shirt styles for the same order (for example, long sleeves, short sleeves, and tank tops all with the same design).
How are your prices calculated?
Our prices are based on your order size, garment style, and your chosen design. Designs with more colors and more printed areas (front, back, sleeve, etc) will be more slightly expensive. Once you receive an art proof we can provide pricing info. If you have a design you’d like priced, we can always give an estimate ahead of time. However, final pricing may change depending on the factors mentioned above.
How do I pay?
We can process payment in one of two ways:
- Bulk order via direct invoice (if you have sizes and payment ready)
- Individual order via order link (this process incurs an additional convenience charge added to the price per shirt)
With either method, shipping will be in bulk to one location. We do not offer individual shipping at this time.
When you’re ready to place your order, we can either send an invoice if you have sizes finalized & payment, or we can send you a personal link for you to share with your group or organization. From there, you and your organization’s members can individually order the quantity and sizes needed. You can also add multiple garments to your order, like sweatshirts or other apparel.
Not only does this link show you your art proof, but it also provides:
- The submission deadline for printing
- Your order status
- Garment size and color options
- The price per garment
- Shipping information
- Submitted sizes and quantities from chapter members
You’ll have a time limit to finalize and submit your order based on the date you need your order delivered. After that date has passed, you’ll no longer be able to make purchases for your order. Once the deadline passes, we’ll begin processing the order.
Where can I send a check? Who do I make it out to?
Any checks can be made out to Metropolis Graphics and mailed to:
2313 Silver Star Road
Orlando, FL 32804
Can we accept Purchase Orders?
Yes, we can accept a purchase order through your school. We would need a copy of the PO to begin processing your order, and payment would be due within 30 days of you receiving the order.
When will I receive my order?
Typically our production time is around 2 weeks from the date you place your order to when you receive it. However, this timeline can vary depending on your location and order size.
If you have a specific deadline for your order, be sure to mention it ahead of time and we’ll be happy to work with you!
Still have a Question?
Feel free to give us a call or email us and we’ll be happy to answer your question.